Frequently Asked Questions
Everything you need to know about shopping for your little ones at KidsCity.in
What is the typical shipping timeline for my order?
We process most orders within 24-48 hours. Depending on your location in India, you can expect delivery within 3 to 7 business days.
How do I ensure I choose the right size for my child?
Each product page features a detailed size guide. We recommend measuring your child and comparing it to our charts, as sizes can vary between brands and styles.
What is your return and exchange policy?
We offer a hassle-free 7-day return policy. If the fit isn't right or you're unsatisfied, you can initiate a return or exchange through our portal, provided the tags are intact.
Are the fabrics used safe for sensitive skin?
Absolutely. At KidsCity.in, we prioritize high-quality, breathable fabrics like organic cotton to ensure maximum comfort and safety for your child's delicate skin.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package until it reaches your doorstep.