Returns & Exchanges
At KidsCity.in, we want your little ones to love their new outfits, which is why we offer a hassle-free 7-day return and exchange policy for all unworn items with tags attached. Whether it is a sizing issue or a change of heart, our dedicated team is here to ensure a smooth and easy process for every parent.
Initiate Request
Visit the 'My Orders' section on our website or app and select the item you wish to return or exchange within 7 days of delivery.
Quality Check Preparation
Ensure the clothing is unwashed, unworn, and tucked safely into its original packaging with all brand tags and labels intact.
Free Doorstep Pickup
Our courier partner will arrive at your address within 48 hours to collect the package and provide you with a physical or digital receipt.
Refund or Exchange
Once the item reaches our warehouse and passes inspection, we will process your refund to the original payment method or ship your new size immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing